LUONG THI MINH NGOC
Business Analyst | Product Owner | MBA (Banking & Finance)
PROFESSIONAL SUMMARY
MBA-qualified Business Analyst leveraging a dual background in Banking & Finance and Law to deliver high-value fintech solutions. Skilled in bridging the gap between business strategy and technical execution, with specialized skills in Regulatory Compliance (KYC/AML) and Process Optimization. Proven ability to translate complex financial requirements into clear User Stories, BPMN workflows, and data-driven insights. Fluent in English (UK Master’s) and technically proficient in SQL, APIs, and Rapid Prototyping. Seeking to drive product innovation within a global agile environment.
CORE COMPETENCIES
Product Management: Agile/Scrum Methodology · User Story Definition (INVEST) · Backlog Prioritization · Sprint Planning · Acceptance Criteria (Gherkin) · MVP/MLP Strategy
Business Analysis: Requirements Elicitation · Process Modeling (BPMN/UML) · BRD/SRS Documentation · Stakeholder Mapping · Gap Analysis · UAT Coordination
Domain Expertise: Financial Services · Regulatory Compliance (KYC/AML concepts), · Risk Management · Operations Optimization · Strategic Planning
Technical Skills: SQL (Querying & Analysis) · Python (Basic Visualization) · API Concepts · Jira · Confluence · Figma (Wireframing) · AI-assisted Prototyping (Next.js, Claude)
FEATURED PROJECTS
Personal Finance & Market Intelligence Dashboard
Ho Chi Minh City
Product Owner & Developer
2025 - Ongoing
Personal Finance & Market Intelligence Dashboard
Product Owner & Developer
Ho Chi Minh City | 2025 - Ongoing
End-to-end conceptualization and development of a data visualization tool for personal investors, run on Vercel.
- Product Discovery: Conducted market research to identify user pain points regarding fragmented financial data; defined a Product Roadmap focused on "Single-Pane-of-Glass" visualization.
- Technical Execution: Architected and deployed a functional MVP using AI-assisted development (Claude/Next.js). Integrated SQL queries to structure and visualize real-time transaction data.
- Outcome: Delivered a working prototype demonstrating technical feasibility and data processing capabilities, serving as a foundation for scalable fintech applications.
Omni-Channel Commerce SaaS Platform
Ho Chi Minh City
Lead Business Analyst (Simulation)
2024 - 2025
Omni-Channel Commerce SaaS Platform
Lead Business Analyst (Simulation)
Ho Chi Minh City | 2024 - 2025
Requirement analysis for a complex B2B platform unifying inventory, sales, and customer data.
- System Design: Elicited requirements for a multi-tenant architecture, defining logic for real-time inventory synchronization across online and offline channels.
- Documentation: Authored comprehensive User Stories with Gherkin-syntax Acceptance Criteria; created detailed BPMN diagrams to map the "Order-to-Cash" lifecycle.
- UX Prototyping: Designed low-fidelity wireframes in Figma to validate user journeys and feature feasibility with stakeholders prior to development.
Singapore Market Expansion Feasibility Study
Singapore
Strategic Analyst (MBA Capstone)
2022 - 2023
Singapore Market Expansion Feasibility Study
Strategic Analyst (MBA Capstone)
Singapore | 2022 - 2023
Led a market entry strategy for a Vietnamese franchise targeting the highly regulated Singaporean market.
- Competitive Intelligence: Performed a robust SWOT & Gap Analysis against 5 major local competitors, identifying a specific market niche ("Premium Affordable") with a projected 15% margin advantage.
- Financial Modeling: Constructed a dynamic 3-Year P&L Forecast and Sensitivity Analysis model to calculate break-even points under varying inflation and cost scenarios.
- Risk Assessment: Analyzed Singaporean regulatory requirements to ensure proposed operational workflows complied with local labor and tax laws.
PROFESSIONAL EXPERIENCE
Recruitment Operations Specialist
Hanoi, Vietnam
Multiple Clients
2019 - 2020
Recruitment Operations Specialist
Multiple Clients
Hanoi, Vietnam | 2019 - 2020
Managed operational workflows and stakeholder requirements for high-volume recruitment projects.
- Requirement Analysis: Partnered with Department Heads to define strict "Hiring Acceptance Criteria," ensuring candidate quality aligned with strategic business goals.
- Process Optimization: Mapped the end-to-end recruitment lifecycle; identified bottlenecks in the screening phase and implemented standardized scoring templates, improving throughput by 15%.
- Compliance & Data: Managed sensitive candidate data (PII) in strict compliance with privacy regulations; utilized data reporting to track "Time-to-Hire" and "Conversion Rate" KPIs for management review.
EDUCATION
Master of Business Administration in Banking & Finance
UK (Studied in Singapore)
Bangor University (Ranked 474th)
2021 - 2023
Master of Business Administration in Banking & Finance
Bangor University (Ranked 474th)
UK (Studied in Singapore) | 2021 - 2023
- Distinction (Top 10% of Cohort)
- Focus: Financial Markets, Investment Strategy, International Business Law, Fintech Innovation.
Bachelor of Laws (LL.B)
Vietnam
Hanoi University of Laws
2014 - 2018
Bachelor of Laws (LL.B)
Hanoi University of Laws
Vietnam | 2014 - 2018
- Relevance: Strong foundation for RegTech, Contract Management, and Compliance Analysis.
CERTIFICATIONS
Business Analysis Professional Certificate—FUNiX, 2025
Foundations of User Experience (UX) Design—Google, 2023
LUONG THI MINH NGOC
Business Analyst | Product Owner | MBA (Banking & Finance)
PROFESSIONAL SUMMARY
MBA-qualified Business Analyst leveraging a dual background in Banking & Finance and Law to deliver high-value fintech solutions. Skilled in bridging the gap between business strategy and technical execution, with specialized skills in Regulatory Compliance (KYC/AML) and Process Optimization. Proven ability to translate complex financial requirements into clear User Stories, BPMN workflows, and data-driven insights. Fluent in English (UK Master’s) and technically proficient in SQL, APIs, and Rapid Prototyping. Seeking to drive product innovation within a global agile environment.
CORE COMPETENCIES
Product Management: Agile/Scrum Methodology · User Story Definition (INVEST) · Backlog Prioritization · Sprint Planning · Acceptance Criteria (Gherkin) · MVP/MLP Strategy
Business Analysis: Requirements Elicitation · Process Modeling (BPMN/UML) · BRD/SRS Documentation · Stakeholder Mapping · Gap Analysis · UAT Coordination
Domain Expertise: Financial Services · Regulatory Compliance (KYC/AML concepts), · Risk Management · Operations Optimization · Strategic Planning
Technical Skills: SQL (Querying & Analysis) · Python (Basic Visualization) · API Concepts · Jira · Confluence · Figma (Wireframing) · AI-assisted Prototyping (Next.js, Claude)
FEATURED PROJECTS
Personal Finance & Market Intelligence Dashboard
Ho Chi Minh City
Product Owner & Developer
2025 - Ongoing
Personal Finance & Market Intelligence Dashboard
Product Owner & Developer
Ho Chi Minh City | 2025 - Ongoing
End-to-end conceptualization and development of a data visualization tool for personal investors, run on Vercel.
- Product Discovery: Conducted market research to identify user pain points regarding fragmented financial data; defined a Product Roadmap focused on "Single-Pane-of-Glass" visualization.
- Technical Execution: Architected and deployed a functional MVP using AI-assisted development (Claude/Next.js). Integrated SQL queries to structure and visualize real-time transaction data.
- Outcome: Delivered a working prototype demonstrating technical feasibility and data processing capabilities, serving as a foundation for scalable fintech applications.
Omni-Channel Commerce SaaS Platform
Ho Chi Minh City
Lead Business Analyst (Simulation)
2024 - 2025
Omni-Channel Commerce SaaS Platform
Lead Business Analyst (Simulation)
Ho Chi Minh City | 2024 - 2025
Requirement analysis for a complex B2B platform unifying inventory, sales, and customer data.
- System Design: Elicited requirements for a multi-tenant architecture, defining logic for real-time inventory synchronization across online and offline channels.
- Documentation: Authored comprehensive User Stories with Gherkin-syntax Acceptance Criteria; created detailed BPMN diagrams to map the "Order-to-Cash" lifecycle.
- UX Prototyping: Designed low-fidelity wireframes in Figma to validate user journeys and feature feasibility with stakeholders prior to development.
Singapore Market Expansion Feasibility Study
Singapore
Strategic Analyst (MBA Capstone)
2022 - 2023
Singapore Market Expansion Feasibility Study
Strategic Analyst (MBA Capstone)
Singapore | 2022 - 2023
Led a market entry strategy for a Vietnamese franchise targeting the highly regulated Singaporean market.
- Competitive Intelligence: Performed a robust SWOT & Gap Analysis against 5 major local competitors, identifying a specific market niche ("Premium Affordable") with a projected 15% margin advantage.
- Financial Modeling: Constructed a dynamic 3-Year P&L Forecast and Sensitivity Analysis model to calculate break-even points under varying inflation and cost scenarios.
- Risk Assessment: Analyzed Singaporean regulatory requirements to ensure proposed operational workflows complied with local labor and tax laws.
PROFESSIONAL EXPERIENCE
Recruitment Operations Specialist
Hanoi, Vietnam
Multiple Clients
2019 - 2020
Recruitment Operations Specialist
Multiple Clients
Hanoi, Vietnam | 2019 - 2020
Managed operational workflows and stakeholder requirements for high-volume recruitment projects.
- Requirement Analysis: Partnered with Department Heads to define strict "Hiring Acceptance Criteria," ensuring candidate quality aligned with strategic business goals.
- Process Optimization: Mapped the end-to-end recruitment lifecycle; identified bottlenecks in the screening phase and implemented standardized scoring templates, improving throughput by 15%.
- Compliance & Data: Managed sensitive candidate data (PII) in strict compliance with privacy regulations; utilized data reporting to track "Time-to-Hire" and "Conversion Rate" KPIs for management review.
EDUCATION
Master of Business Administration in Banking & Finance
UK (Studied in Singapore)
Bangor University (Ranked 474th)
2021 - 2023
Master of Business Administration in Banking & Finance
Bangor University (Ranked 474th)
UK (Studied in Singapore) | 2021 - 2023
- Distinction (Top 10% of Cohort)
- Focus: Financial Markets, Investment Strategy, International Business Law, Fintech Innovation.
Bachelor of Laws (LL.B)
Vietnam
Hanoi University of Laws
2014 - 2018
Bachelor of Laws (LL.B)
Hanoi University of Laws
Vietnam | 2014 - 2018
- Relevance: Strong foundation for RegTech, Contract Management, and Compliance Analysis.
CERTIFICATIONS
Business Analysis Professional Certificate—FUNiX, 2025
Foundations of User Experience (UX) Design—Google, 2023