LUONG THI MINH NGOC

Business Analyst | Product Owner | MBA (Banking & Finance)

PROFESSIONAL SUMMARY


MBA-qualified Business Analyst leveraging a dual background in Banking & Finance and Law to deliver high-value fintech solutions. Skilled in bridging the gap between business strategy and technical execution, with specialized skills in Regulatory Compliance (KYC/AML) and Process Optimization. Proven ability to translate complex financial requirements into clear User Stories, BPMN workflows, and data-driven insights. Fluent in English (UK Master’s) and technically proficient in SQL, APIs, and Rapid Prototyping. Seeking to drive product innovation within a global agile environment.

CORE COMPETENCIES


Product Management: Agile/Scrum Methodology · User Story Definition (INVEST) · Backlog Prioritization · Sprint Planning · Acceptance Criteria (Gherkin) · MVP/MLP Strategy

Business Analysis: Requirements Elicitation · Process Modeling (BPMN/UML) · BRD/SRS Documentation · Stakeholder Mapping · Gap Analysis · UAT Coordination

Domain Expertise: Financial Services · Regulatory Compliance (KYC/AML concepts), · Risk Management · Operations Optimization · Strategic Planning

Technical Skills: SQL (Querying & Analysis) · Python (Basic Visualization) · API Concepts · Jira · Confluence · Figma (Wireframing) · AI-assisted Prototyping (Next.js, Claude)

FEATURED PROJECTS


Personal Finance & Market Intelligence Dashboard

Product Owner & Developer

Ho Chi Minh City | 2025 - Ongoing

End-to-end conceptualization and development of a data visualization tool for personal investors, run on Vercel.

  • Product Discovery: Conducted market research to identify user pain points regarding fragmented financial data; defined a Product Roadmap focused on "Single-Pane-of-Glass" visualization.
  • Technical Execution: Architected and deployed a functional MVP using AI-assisted development (Claude/Next.js). Integrated SQL queries to structure and visualize real-time transaction data.
  • Outcome: Delivered a working prototype demonstrating technical feasibility and data processing capabilities, serving as a foundation for scalable fintech applications.

Omni-Channel Commerce SaaS Platform

Lead Business Analyst (Simulation)

Ho Chi Minh City | 2024 - 2025

Requirement analysis for a complex B2B platform unifying inventory, sales, and customer data.

  • System Design: Elicited requirements for a multi-tenant architecture, defining logic for real-time inventory synchronization across online and offline channels.
  • Documentation: Authored comprehensive User Stories with Gherkin-syntax Acceptance Criteria; created detailed BPMN diagrams to map the "Order-to-Cash" lifecycle.
  • UX Prototyping: Designed low-fidelity wireframes in Figma to validate user journeys and feature feasibility with stakeholders prior to development.

Singapore Market Expansion Feasibility Study

Strategic Analyst (MBA Capstone)

Singapore | 2022 - 2023

Led a market entry strategy for a Vietnamese franchise targeting the highly regulated Singaporean market.

  • Competitive Intelligence: Performed a robust SWOT & Gap Analysis against 5 major local competitors, identifying a specific market niche ("Premium Affordable") with a projected 15% margin advantage.
  • Financial Modeling: Constructed a dynamic 3-Year P&L Forecast and Sensitivity Analysis model to calculate break-even points under varying inflation and cost scenarios.
  • Risk Assessment: Analyzed Singaporean regulatory requirements to ensure proposed operational workflows complied with local labor and tax laws.

PROFESSIONAL EXPERIENCE


Recruitment Operations Specialist

Multiple Clients

Hanoi, Vietnam | 2019 - 2020

Managed operational workflows and stakeholder requirements for high-volume recruitment projects.

  • Requirement Analysis: Partnered with Department Heads to define strict "Hiring Acceptance Criteria," ensuring candidate quality aligned with strategic business goals.
  • Process Optimization: Mapped the end-to-end recruitment lifecycle; identified bottlenecks in the screening phase and implemented standardized scoring templates, improving throughput by 15%.
  • Compliance & Data: Managed sensitive candidate data (PII) in strict compliance with privacy regulations; utilized data reporting to track "Time-to-Hire" and "Conversion Rate" KPIs for management review.

EDUCATION


Master of Business Administration in Banking & Finance

Bangor University (Ranked 474th)

UK (Studied in Singapore) | 2021 - 2023

  • Distinction (Top 10% of Cohort)
  • Focus: Financial Markets, Investment Strategy, International Business Law, Fintech Innovation.

Bachelor of Laws (LL.B)

Hanoi University of Laws

Vietnam | 2014 - 2018

  • Relevance: Strong foundation for RegTech, Contract Management, and Compliance Analysis.

CERTIFICATIONS


Business Analysis Professional CertificateFUNiX, 2025

Foundations of User Experience (UX) DesignGoogle, 2023